Fulfilment policy

Order Processing

We will respond to your order and send an order details to your email after user have made payment successfully to the package within one business day. User may pay by credit card or debit card(MasterCard and VISA are accepted) and online banking are both fine in our platform. Sellers/merchants will receive the order details in their registered email and schedule the appointment with the user.

Service Delivery

Sellers/Merchants are required to fulfil the user/customer purchased service within the confirmed date, and update 123 Smile about the delivery status via 123 Smile merchant's system. 123 Smile will verify the delivered service with user/customer before release the payment to seller/merchant.