Refund and Cancellation policy

Since 123 Smile is offering services we do not issue refunds once the order is accomplished and all items are delivered. As a customer you are responsible for understanding this upon placing order at our site.

However, we realize that exceptional circumstance can take place with regard to the character of the product you purchase or with delivery of order. Therefore, we DO honor requests for the refund on the following reasons:

Users may only apply for the refund/cancellation in the following circumstances:

  1. If by any case, user decided to cancel order soon after payment has been made; user can request for refund from 123 Smile 30 days before the date booked. All the orders that you made for which we will charge a 10% cancellation fee.
  2. For any cancellation request within the 10 days period before the date booked, 123 Smile will charge a 50% of cancellation fee. For example, if scheduled date is on 31/8/2018, but cancellation is requested between the date 22/8/2018 to 31/8/2018 (10days), therefore only 50% of the purchased order is refundable.
  3. For any cancellation request within the 30 days period before the date booked, 123 Smile will charge a 30% of cancellation fee. For example, if scheduled date is on 31/8/2018, but cancellation is requested between the date 2/8/2018 to 31/8/2018 (30days), therefore only 30% of the purchased order is refundable.
  4. If by any case, the merchant has not been delivered any services to the user on the date scheduled after payment has been made, user can request a 100% refund from 123 Smile.

Merchants may only apply for the refund/cancellation in the following circumstances:

  1. If merchants wish to cancel the job orders soon after the user made the payment. Merchants will receive a warning letter for cancelling User's order. 123 Smile will return the fees back to User. Please note that after 2 warning letters sent out to the merchant who cancelled orders 2 times in one year period, this merchant's account will be banned from 123 Smile for life.
  2. In the event of a user cancel a confirmed booking 10 days before the booking date, 123 Smile will remit a Payout of 30% of the Total Fees to Merchants as a compensation fee.
  3. In the event of a user cancel a confirmed booking 30 days before the booking date, 123 Smile will remit a Payout of 20% of the Total Fees to Merchants as a compensation fee.
  4. Merchants are only getting compensation from User's cancelled order which made 30 days before the booking date.